FAQ

 

Q: What are advantages your elevators provided?

A: A).Use the best gear-less traction machine for our elevators.(we can provide due to the customer requirement)
B).Use the best quality door operator machine .
C).Use the best quality Control system. All these parts from the world biggest and famous brand."

Q: What products can you offer?

A: Our company mainly covers (with MR or MRL) passenger elevator, sightseeing elevator, car elevator, villa elevator, bottomless villa elevator, medical elevator, cargo elevator, stair chair elevator, escalator, moving sidewalk, supermarket shopping cart elevator, hydraulic elevator platform and other categories.

Q: What the parameters should I need to provide before asking price for an elevator?

A: What is the loading capacity of your elevator?( 6 persons for 450kg,8 persons for 630kg, 10 persons for 800kg etc..)
B).How many floors/stops/landing door?
C).What's the shaft size?(width by depth)
D).Is there a machine room or without machine room?
E).The step width, height and angle for escalator.

Q: How about your payment term & trade term?

A: T/T or Irrevocable L/C at sight etc. EXW/FOB/ CFR/ CIF/CIP/CPT is workable with the help of our reliable forwarder. If you have your own forwarder, you can handle the shipment by yourself.

Q: How long is your delivery time?

A: Start to production after receiving a 30% advance deposit or L/C confirmed from the bank. After the technical detail confirmed clear within 20-25 working days manufacturer can deliver to Shanghai/Ningbo port or your destination place in china.

Q: Can you customize products?

A: Yes, we are mainly doing customized products according to the customers' drawings or samples.

Q: How to guarantee the quality of your goods?

A: Firstly, we will do the inspection after every process. For the finished products, we will do 100% inspection according to the customers' requirements.

Q: How can I get Installation & Maintaining & Technical Support?

A: We will provide English version of schematic diagram, installation and maintenance manual ,we have professional engineer will communicate with your engineer/technical to give the remote control services via wechat/ skype/email; if necessary,we will send professional engineers and technical to solve the problem(customers bear all charges). 2,For parts: 12 months after shipment, we will send you the spare parts by free if the problems caused by us ,If it is the men-made problems,we also send the spare parts but you should pay.

Q: What about your packaging?

A: We use waterproof packages for guide rail and counterweight block and other elevator parts will be packed into solid wooden cases. Generally, 1*20' container is enough to load 1 set of elevator about 6 floors,2~3 sets passenger elevators fit in 1*40ft container/ 1*40HQ container.For 1 set escalator fit 1*40HQ container.

Q: How could I trust you?

A: We have exported to many countries, such as Southeast Asia, Mid-east, Jordan, AE, Malaysia, Kuwait, Saudi Arabia, Iran, South Asia, Bangladesh, Pakistan, India, Kazakhstan, Tajikistan, Africa, Kenya, Nigeria etc.our all customers are satisfied with our product quality and services.

Q: How to order ?

A: ●Inquiry with specification
●We provide quotation
●Confirm the specification and drawing
●Send Pl
●Make the payment
●Aarrange the parts
●Load and shipping
●Receive the goods.

Q: What is Indoor Heavy Duty Escalators?

A: Heavy duty escalators are designed to withstand higher loads and traffic volume than standard escalators. They are typically used in high-traffic public spaces such as airports, shopping malls, and transportation hubs. These escalators feature sturdier construction and more durable components, such as thicker treads and reinforced handrails, to ensure reliability and longevity. They also often have higher speed and rise capabilities than standard escalators. They can be used for heavy pedestrian traffic, and also for heavy goods like shopping carts and luggage.
Indoor heavy duty escalators are escalators that are designed for use in indoor spaces and are capable of handling heavy loads and high traffic volume. These escalators are typically found in large commercial or public buildings, such as shopping malls, airports, and train stations. They are built with durable materials and advanced technology to ensure they can withstand the demands of heavy use and provide a safe and reliable means of transportation for passengers.

Q: What are the characteristics of Outdoor Heavy Duty Escalators?

A: Outdoor heavy-duty escalators typically have some or all of the following characteristics:
Weather-resistant design: They are built to withstand harsh outdoor conditions such as rain, snow, and extreme temperatures.
Durable materials: They are constructed with heavy-duty materials that can withstand heavy foot traffic and the elements.
Stainless steel or aluminum steps: These materials are resistant to corrosion and can withstand heavy usage.
Enclosed structures: They are usually enclosed in a weather-resistant canopy or structure to protect the escalator from the elements.
Special coatings: They may have special coatings or finishes to protect against corrosion and UV rays.
Automatic washing system: They may have an automatic washing system to keep the escalator clean and clear of debris.
High performance: They have a high-performance drive system, which allows them to operate efficiently even in extreme conditions.
Additional safety features: They may have additional safety features such as emergency stop buttons, skid-proof steps, and handrails to ensure the safety of the users.

Q: What is Passenger Elevators?

A: Passenger elevators, also known as passenger lifts, are designed to transport people vertically within a building. They typically have a cab, or car, that is enclosed and moves along guide rails within a shaft. The cab is equipped with controls and buttons that allow passengers to select the floor they wish to go to, as well as emergency stop buttons and alarms. Passenger elevators are powered by electric motors and are typically controlled by a computerized system called an elevator controller. They are used in a variety of buildings, including residential, commercial, and public buildings.
Passenger elevators are vertical transportation devices that are designed to move people between different floors of a building. They typically have a cab (or car) that is equipped with one or more doors, and a control system that allows the elevator to move up and down along a guide rail or track. Passenger elevators are commonly found in residential buildings, office buildings, hotels, and other multi-story structures, and are used to provide easy and convenient access to different levels of the building. They can be powered by electricity, hydraulic or traction system.

Q: What are the characteristics of Passenger Lifts?

A: Passenger lifts, also known as elevators, have several key characteristics:
They are designed to transport people vertically in a building.
They typically have a cab or car that moves up and down within a shaft or hoistway.
They have a control system that allows users to select the floor they wish to go to.
They have safety features such as emergency brakes and alarms.
They have doors that open and close to allow passengers to enter and exit the cab.
They have a maximum capacity, which is the maximum number of people it can safely transport at one time.
They come in different types and sizes depending on the building and application.
They are powered by electricity and can be either geared or gearless traction.
Note: Passenger lifts are also equipped with communication systems, fire service functions, and other security features.

Q: What is Home Elevators?

A: A Villa Elevator is an elevator that is typically installed in a private residence, rather than a commercial or public building. These elevators can be used to provide accessibility to upper floors for people with mobility limitations or to simply make it easier to move heavy items between levels. Villa elevators can come in a variety of styles, including traditional elevator cabs or more modern, open-concept designs. They can also be customized to match the aesthetic of the home.
Home elevators are elevators that are installed in private residences, typically in multi-level homes. They are designed to provide increased mobility and accessibility for individuals with mobility challenges or disabilities, as well as for those who simply want the convenience of being able to move between levels of their home without having to use stairs. Home elevators can be powered by electricity or by a hydraulic system, and can come in a variety of styles and sizes to suit the needs of the homeowner.

Q: What are the characteristics of Home Lifts?

A: Home lifts are designed to provide convenient and accessible vertical transportation within a residential setting. Some characteristics of home lifts include:
Compact size: Home lifts are typically smaller and more compact than commercial or public elevators, to fit in the limited space of a private residence.
Safety features: Home lifts are equipped with safety features such as emergency stop buttons, alarm systems, and automatic doors to ensure the safety of passengers.
Variety of styles: Home lifts come in a variety of styles to match the aesthetic of different homes, including traditional, contemporary, and bespoke designs.
Customizable: Home lifts can be customized to meet specific needs and requirements, such as wheelchair accessibility or special finishes.
Low maintenance: Home lifts typically require little maintenance, making them a convenient option for homeowners.
Cost: Home lifts are generally more expensive than stairlifts, but less expensive than commercial elevators.

Q: What is Elevator parts?

A: Elevator parts include:Hoist ropes or cables - used to lift the elevator car;Counterweights - used to balance the weight of the elevator car and its occupants;Motor and drive system - used to power the elevator;Control panel - used to operate the elevator;Doors - used to separate the elevator car from the shaft;Safety mechanisms - such as emergency brakes, safety edges, and door interlocks to ensure the safety of passengers;Guide rails or tracks - used to guide the elevator car up and down the shaft;Pulleys and sheaves - used to guide the hoist ropes;Cabin or car - the compartment that carries passengers
Call buttons - used to signal the elevator to come to a specific floor.
Elevator parts are the various components that make up an elevator system. These may include the elevator car, doors, mechanical and electrical systems, safety devices, and control systems. Some common elevator parts include the hoist rope, pulley, motor, gearbox, control panel, and call buttons. These parts work together to safely and efficiently transport people and goods between floors in a building.

Q: The Features of Elevator parts

A: Elevator parts include:
Motor: powers the elevator's movement
Gearbox: converts the motor's power into torque for the elevator's movement
Cables: support the weight of the elevator car and carry it up and down the shaft
Guide rails: keep the elevator car on track as it moves up and down
Control panel: allows the operator to control the elevator's movement
Safety brakes: prevent the elevator from falling in case of cable failure
Door operator: controls the opening and closing of the elevator doors
Overload sensor: prevents the elevator from carrying more weight than it is designed for
Emergency stop button: allows the operator to stop the elevator in case of emergency
Emergency lighting: illuminates the elevator car in case of power failure.

Q: What is Dumbwaiter Elevator?

A: A dumbwaiter is a small elevator or lift that is typically used to transport food and other small items between floors of a building, such as in a restaurant or hotel. They are often found in kitchens or dining areas, and are designed to be smaller and less complex than regular elevators. Dumbwaiters can be manually or electronically operated.
They are typically found in restaurants, hospitals, and other buildings where items need to be moved between floors. Dumbwaiters are smaller and less complex than full-size elevators and are often operated manually or with a simple control system. They are often used to transport food, laundry, and other small items between floors.

Q: How should it be maintained Dumbwaiter Elevator?

A: A dumbwaiter elevator should be maintained by a professional elevator technician or contractor. Regular maintenance should include inspections, lubrication of mechanical parts, and testing of safety features such as brakes and alarms. Additionally, any repairs or replacements needed should be made in a timely manner. It is also important to ensure that the dumbwaiter is being used within its weight and size limitations to avoid any potential damage or unsafe operation.

Q: What are the characteristics of Kitchen Dumbwaiter Elevators?

A: A kitchen dumbwaiter elevator is a small freight elevator that is typically used to transport food, dishes, and other small items between the kitchen and other floors in a building. Some of the characteristics of kitchen dumbwaiter elevators include:
Small size: Kitchen dumbwaiters are typically smaller than regular elevators, with dimensions that allow them to fit in tight spaces such as between walls or in closets.
Capacity: They typically have a lower weight capacity, usually around 50-150 pounds, and are typically not intended to transport people.
Speed: They have a slower speed than regular elevators, usually around 30 feet per minute.
Simple controls: They typically have simple controls, such as buttons to call the elevator to a specific floor, and a gate or door to keep items inside the elevator during transport.
Safety features: They are equipped with safety features such as door interlocks and overspeed governors to prevent accidents.
Cost-effective: Dumbwaiters are generally more cost-effective than larger elevators, requiring less space and less complex equipment.

Q: What is Car Elevators?

A: Car elevators, also known as automotive lifts, are devices used to raise and lower vehicles between different levels of a building or parking structure. They are typically used in multi-level parking garages and residential buildings with underground parking. Car elevators are designed to accommodate a wide range of vehicle sizes and types, and can be operated by the driver or by an attendant. They can be powered by electricity or hydraulic systems.

Q: What are the characteristics of Car Lifts?

A: Car lifts are mechanical devices used to raise and lower vehicles in order to provide access to the undercarriage for maintenance and repair. Some common characteristics of car lifts include:
Capacity: Car lifts are rated by their lifting capacity, which is typically measured in tons. This tells you how much weight the lift can safely support.
Type of lift: There are several different types of car lifts, including two-post lifts, four-post lifts, scissor lifts, and mobile column lifts. Each type has its own specific characteristics and is best suited for different types of vehicles and applications.
Safety features: Most car lifts are designed with safety features such as locking mechanisms and over-load protection to prevent accidents.
Power source: Some car lifts are powered by electricity, while others are powered by air or hydraulic systems.
Size and mobility: Car lifts come in different sizes, some are designed for residential garages and others for commercial use. Some have wheels and can be moved around while some are fixed.
Compatibility: Some car lifts are compatible with specific types of vehicles, such as low-clearance sports cars or heavy-duty trucks.
Price: Car lifts vary widely in price, depending on factors such as capacity, features, and brand.

Q: What is stair chair lift?

A: A stair elevator, also known as a stair lift or chair lift, is a device that is used to transport people with mobility issues up and down a flight of stairs. It typically consists of a chair or platform that is attached to a rail system that is mounted on the stairs. The chair or platform moves along the rail system, allowing the user to travel up and down the stairs without having to walk. This can be especially helpful for people with disabilities or limited mobility, such as those who use wheelchairs or have difficulty climbing stairs.
A stair chair lift is a device that is installed on a staircase to assist individuals with mobility impairments in safely going up and down the stairs. The lift consists of a chair or platform that is attached to a track, and is powered by an electric motor. The individual sits in the chair and is transported up or down the stairs. Stair chair lifts can be a useful solution for individuals who have difficulty climbing stairs but are still able to use their upper body to transfer in and out of the chair.

Q: The Features of stair chair lift?

A: Stair chair lifts, also known as stair lifts or stair gliders, typically have the following features:
A chair or platform that is attached to a rail or track, which is installed along the stairs.
A motor that powers the lift up and down the stairs.
A control system, usually in the form of a joystick or buttons, that allows the user to operate the lift.
Safety features, such as sensors that stop the lift if it encounters an obstacle and a locking mechanism that keeps the lift securely on the track.
Foldable seat, footrest and armrest for easy access
Safety belt
Remote control, for easy operation
Power backup, in case of power failure
Customizable options, such as color and upholstery.
It is important to note that different manufacturers may offer different features and options, so it is important to research and compare different models before making a purchase.

Q: What is Freight Elevators?

A: Freight elevators are elevators that are specifically designed to transport goods, as opposed to passengers. They are typically larger and more heavy-duty than passenger elevators, and may have features such as non-skid floors, higher weight limits, and more rugged interiors. They are commonly found in commercial and industrial buildings, and are used to move items such as boxes, pallets, and equipment between different floors. Freight elevators are also known as cargo elevators or service elevators.
Freight elevators, also known as cargo elevators or service elevators, are elevators designed for the transportation of goods and materials, rather than people. They are typically larger and more rugged than passenger elevators and may have features such as higher weight capacities, heavier doors, and thicker cables to accommodate the movement of heavy loads. They are commonly found in commercial buildings, warehouses, and factories.

Q: What are the characteristics of Cargo Lifts?

A: Cargo lifts are devices used to transport goods between different levels of a building or structure. They typically have the following characteristics:
Heavy-duty construction: Cargo lifts are built to handle large loads and are typically made of durable materials such as steel.
Large platform: The lift platform is typically large enough to accommodate pallets, heavy machinery, and other large items.
Automatic operation: Most cargo lifts are operated automatically, with buttons or a control panel to control the lift's movement.
Safety features: Cargo lifts typically have safety features such as emergency stop buttons, weight limits, and automatic shut-off if there is an obstruction on the lift's path.
Loading/unloading: Cargo lifts are designed to be loaded and unloaded from one level to another, usually with a loading dock or ramp to facilitate the loading process.
Power supply: Cargo lifts are powered by electricity and typically require a dedicated power supply.
Customizable: Cargo lifts can be customized for different applications and industries.

Q: What is Hospital elevators?

A: Hospital elevators are elevators that are specifically designed and installed for use in hospitals and other healthcare facilities. These elevators typically have larger capacity, more durable construction, and additional safety features compared to elevators in other types of buildings. They are used to transport patients, medical equipment, and staff between floors and different areas of the hospital. They may also have specialized controls and monitoring systems to aid in the transport of patients with mobility issues or critical medical conditions.
Hospital elevators are elevators that are specifically designed and used in hospitals. They are typically built to meet the specific needs of patients, staff, and medical equipment, and are often larger and more durable than regular elevators. They may also have additional features such as emergency power systems, intercoms, and wheelchair ramps to accommodate the needs of patients and medical personnel.

Q: What are the characteristics of Hospital elevators?

A: Hospital elevators typically have a number of features that are designed to meet the specific needs of patients and medical staff. Some of these features include:
Larger size: Hospital elevators are often larger than standard elevators to accommodate patients in wheelchairs or on gurneys.
Easy access: Hospital elevators are designed to be easily accessible for patients with mobility issues, and often have automatic doors and ramps.
Durable construction: Hospital elevators are built to withstand heavy use and frequent cleaning. They are also designed to be easy to maintain.
Specialized controls: Hospital elevators may have specialized controls, such as emergency stop buttons and intercoms, to ensure the safety of patients and medical staff.
Advanced security: Some hospital elevators may have advanced security features, such as biometric or keycard access, to restrict access to certain floors or areas.
Communication: Some elevators are also equipped with a phone or intercom system to allow patients to communicate with the elevator operator or other staff members.
Emergency power: Many hospital elevators are equipped with emergency power systems to ensure that the elevator can still operate in the event of a power outage.
Compliance: Hospital elevators are also built to comply with the codes and regulations of the American with Disabilities Act (ADA) and other industry standards.

Q: What is Indoor Moving Walk Escalators?

A: Indoor moving walk escalators, also known as "travelators" or "people movers," are conveyor belts that transport people horizontally or on an incline within a building. They are commonly found in airports, shopping centers, and other large public spaces. They are similar to traditional escalators, but they do not have steps and instead have a flat surface for people to walk on. They are powered by motors and can move at various speeds, depending on the specific application. They are designed to move large numbers of people efficiently and comfortably, and can be a convenient and time-saving alternative to walking long distances.
Indoor moving walk escalators are a type of escalator that are typically found in large buildings such as malls, airports, and train stations. They are used to move people horizontally or inclinedly over a short distance, and are similar in function to an elevator. They typically have a flat, non-stepped conveyor belt that moves at a slower speed than a traditional escalator, and are designed for short-distance transport of people within a building.

Q: What are the characteristics of Moving Walk?

A: The characteristics of a moving walkway, also known as an "escalator," include:
It is a conveyor belt that transports people horizontally or on an incline.
It is powered by electric motors.
It typically has a flat, non-slip surface for people to stand or walk on.
It may have handrails on the sides for people to hold onto.
It is commonly found in airports, shopping malls, and other public buildings to move large numbers of people efficiently.
They come in different widths and lengths and can be straight or curved.
They are designed to move people in one direction, but some designs have reversible walkway for bidirectional traffic.
Safety features such as emergency stop buttons, skid-resistant surface, and sensors to detect any obstacle on the walkway, are typically included.

Q: What is Indoor shopping cart escalators?

A: Indoor shopping cart escalators, also known as conveyor escalators, are a specialized type of escalator that are designed to accommodate shopping carts or other types of wheeled vehicles. These escalators typically have a wider and flatter tread surface, as well as a higher load capacity, to accommodate the weight and dimensions of the carts. They are often found in large retail stores, supermarkets, and shopping malls, and are used to transport shoppers and their carts between different levels of the building. Some indoor shopping cart escalators also feature additional features such as safety sensors and braking systems to ensure the safe operation of the escalator and the carts.
Indoor shopping cart escalators are escalators that are designed to transport shopping carts, typically found in grocery stores or other retail environments. These escalators have a wider and flatter step to accommodate the carts and may also have guides or other features to keep the carts from tipping over as they travel up or down the escalator.

Q: What are the characteristics of Indoor shopping cart escalators?

A: Indoor shopping cart escalators typically have the following characteristics:
They are designed to accommodate shopping carts, allowing customers to easily transport their purchases up or down multiple levels within a store.
They typically have a wider tread than standard escalators, to accommodate the width of a shopping cart.
They may have specialized features such as side panels or barriers to help keep the shopping cart on the escalator.
They may have sensors or other safety features to detect when a shopping cart is on the escalator and to prevent accidents.
They may have special grooves or tracks for the wheels of the shopping cart to roll on.
Some are designed as a ramp, instead of a traditional escalator.

Q: What is Panoramic Elevators?

A: Panoramic elevators are elevators that have walls made entirely of glass, allowing for a panoramic view of the surrounding area. They are often used in skyscrapers, hotels, and other buildings where the view is a major selling point. They are also called glass elevators or scenic elevators. The glass walls in panoramic elevators are typically made of tempered glass, which is stronger and safer than regular glass.
Panoramic elevators are elevators that have large glass walls or panels, allowing passengers to see the outside view while they travel up or down in the building. These elevators are often used in skyscrapers, hotels, and other buildings that have a view worth showing off. They can also be used in atriums or other open spaces to provide an additional architectural feature.

Q: What are the characteristics of Panoramic Lifts?

A: Panoramic lifts, also known as observation lifts, have several characteristics that make them unique. Some of these characteristics include:
Large windows or glass walls: Panoramic lifts have large windows or glass walls, which allows riders to have a panoramic view of the surroundings.
Open design: The open design of the lift car allows for an unobstructed view.
Slow speeds: Panoramic lifts typically move at slower speeds than traditional elevators, which allows riders to better enjoy the view.
Special lighting: Panoramic lifts often have special lighting to enhance the view at night.
Use in tourist attractions: Panoramic lifts are often used in tourist attractions such as observation decks, skyscrapers, and other tall buildings.
Safety features: Panoramic lifts are equipped with safety features such as emergency brakes and alarms to ensure the safety of riders.